The Oregon Health Authority (OHA), Public Health Division (PHD), Health Care Regulation and Quality Improvement (HCRQI) in Portland, OR is recruiting for an EMS & Trauma Program Manager to manage, supervise and evaluate statutorily mandated state licensing and other regulatory and system supportive programs for emergency medical care. The Emergency Medical Services and Trauma Systems Program develops and regulates systems for quality emergency medical care in Oregon. This ensures that EMS providers are fully trained, that emergency medical vehicles are properly equipped, and emergency medical systems are functioning efficiently and effectively.
As the EMS & Trauma Program Manager, you will lead a team to develop and supervise the core processes for emergency medical programs and activities in the operating unit consistent with OHA policies and directives. Duties include:
- Establishing work schedules, assigning work, conducting staff meetings and monitoring work performed by staff to meet the legally mandated requirements for licensure and/or certification.
- Assuring programs and services are of high quality, well managed, and responsive to the needs of individuals and organizations.
- Assuring accountability and compliance with state policies and procedures, and state and federal laws and rules.
- Developing, implementing, monitoring, and revising policies and procedures for unit operations.
- Implementing and maintaining team-based approach to continuous systems and performance improvement for the Center for Health Protection (CHP).
- Managing the procurement process and overseeing all approved contracts necessary to accomplish goals and objectives.
- Monitoring program expenditures and revenues against legislatively adopted budget to assure fiscal responsibility and accountability.
- Preparing budget requests by projecting resource needs for the Emergency Medical Services (EMS) & Trauma programs and preparing supporting documentation to justify the specific need within the program.
- Reviewing regular reports reflecting the goals of the EMS and trauma programs to identify improvements to the core processes of the unit.
- Continuously monitoring and recommending revisions to Oregon Administrative Rules for all license and certification requirements to improve the effectiveness of CHP’s responsibility to protect the health & safety of Oregon's citizens through its EMS and trauma oversight function.
- Attending meetings of advisory bodies, work groups, collaborative planning sessions and ad hoc meetings scheduled to address emerging problems.
- Participating in budget and legislative planning. Communicate decisions made to subordinate staff, stakeholders and others as required.
- Overseeing projects to improve health care quality and patient safety including education for facilities and providers.
- Assisting and providing consultation pertaining to office operations to governmental officials, other public health personnel, provider associations, professional organizations, consumer and community advocacy organizations, health-related and peer review organizations, the public, and the industry.
- Serving on interagency committees and national, state or federal task forces as well as the National Association of State EMS Officials as assigned by the section manager.
- Responding to agency, media and public inquiries as directed by the section manager and drafting correspondence.
- Preparing and presenting speeches to constituent groups.
- Six years of experience in supervision, program/project leadership, or professional-level work related to emergency medical services and trauma. Two years of this experience must have included supervision and management of a program, section, or unit which included: a) development of program rules and policies, b) development of long- and short-range goals and plans, c) program evaluation, and d) budget preparation. (Preference will be given to licensed paramedics/EMS providers or candidates with clinical EMS experience.)
- Advanced knowledge of health care delivery, EMS and Trauma systems and the legal framework for their regulation
- Significant experience managing subordinate professional staff, experience working in collaboration with other health and professional service organizations
- Administrative experience and skills necessary to direct complex and sometimes controversial policy and regulatory work and manage a budget with multiple fund sources and accountability requirements
- Advanced clinical or management training and three or more years of direct program management experience
- Ability to apply sound, independent judgment in the management and administration of complex programs
- A thorough knowledge of management principles and practices
- Experience with planning, budgeting, personnel and accounting systems
- Ability to recognize problems and implement solutions through policy change, process improvement strategies, coordination of resources and the use of data in making decisions
- Experience promoting a culturally competent and diverse work environment