Under the direction of the Chief Nursing Officer, the Director of Emergency Services assures service development personnel management, and resource allocation and management controls in order to ensure consistent high-quality patient care in Emergency Services.
Essential Duties and Responsibilities:
• Defines standards of emergency department care and develops processes to measure and ensure consistent compliance.
• Develops, implements, and evaluates an ongoing Emergency Services program which assures quality patient care consistent with the Hospital mission.
• Monitors compliance with regulatory, accrediting and hospital policy for patient services, and environmental and personnel safety.
• Oversees a PI program that consistently monitors and evaluates critical aspects of care.
• Serves as the Trauma Program Manager and oversees the trauma program, including trauma performance improvement initiatives.
• Oversees the Emergency Preparedness Program.
• Oversees patient satisfaction in the Emergency Department.
• Accurately identifies real/potential problems affecting the service and implements solutions with follow-through and communication.
• Participates in preparation of emergency department budget for nursing department and assists nurse managers with management of approved expenditures.
• Serves as a resource to nurse managers and department managers within and across service lines
• Fosters a service which is consistent with the patient care beliefs and Shared Management philosophy of the Department.
• Actively participates in service, departmental and hospital-wide committees as assigned, providing ongoing communication to those one represents.
• Seeks new program strategies and/or program enhancements which would expand patient services.
• Coaches immediate subordinates providing feedback; constructive critique of work; facilitates the development of their problem-solving and decision making skills; and documents their job performance annually.
• Follows progressive disciplinary action process (or oversees subordinates in doing so) in order to maintain productivity and/or performance standards.
• Completes an operational budget that reflects required workload, forecasted units of service, and programmatic changes.
• Monitors budget expenditures as reflected in accurate, objective variance analysis.
• Develops, prioritizes and defends a capital equipment budget in collaboration with the service’s medical chairman and nurse managers.
• Is responsible for department’s operational excellence; ensures department delivers quality services in accordance with applicable policies, procedures and professional standards.
• Manages human resources to assure quality services and promote positive employee relations.
• Is responsible for the fiscal management of department; assures proper utilization of organization’s financial resources.
• Effectively communicates departmental, organization and industry information to staff.
• Attains all agreed to goals and objectives within specified time frames, as part of the organization’s overall mission.
• Attends all required Safety Training programs and can describe his/her responsibilities related to general safety, department/service safety, specific job-related hazards.
• Follows the Hospital Exposure Control Plans/Bloodborne and Airborne Pathogens.
• Demonstrates respect and regard for the dignity of all patients, families, visitors and
fellow employees to ensure a professional, responsible and courteous environment.
• Promotes effective working relations and works effectively as part of a department/unit team inter- and intra- departmentally to facilitate the department’s/unit’s ability to meet its goals and objectives.
Non-Essential Duties and Responsibilities:
• Perform other duties as assigned
• Participates in departmental project management, assuming a leadership role as
warranted, in order to equitably assume these responsibilities.
• Interprets/represents the practice and role of the Nursing Department to allied health
care professionals and physicians effectively.
• Complete annual education requirements.
• Maintain patient confidentiality at all times.
• Report to work on time and as scheduled.
• Wear identification while on duty.
• Maintain regulatory requirements, including all state, federal and local regulations.
• Represent the organization in a positive and professional manner at all times.
• Comply with all organizational policies.
• Conduct oneself as a professional in accordance with PRIDE values.
• Participate in performance improvement and continuous quality improvement activities.
• Attend regular staff meetings and in-services.
• BS in Nursing preferred
• MS desired (in administrative services preferably)
• Five years of Emergency Room experience with progressive management responsibility is desired
• Five years in a leadership position desired.
• Current registration as an RN in state (or eligibility to do so), or compact state.
• Knowledge of human resource management, program development, fiscal management skills, and familiarity with regulatory and accrediting agency standards preferred
• Exceed Quality
• Exceed Customer Expectations
• Grow Team Members
• Increase Market Share
• Exceed Budget Expectation
• Strengthen, Build, and Leverage Community Relationships
• Demonstrates the ability to communicate the hospital’s mission, vision and values, as well
as departmental goals, to all staff.
• Provides leadership and guidance to other leaders and staff in goals setting, problem
solving, resource management, and outcome achievement.
• Defines performance objectives and metrics for the department and assesses the level
of competence of staff in a timely manner.
• Demonstrates a commitment to a healthy work environment by modeling the desired
behaviors and encouraging those in others.
• Demonstrates the ability to cope with and manage change, as well as help others do
• Collaborates with other departments to create systems and problem solve ongoing issues
that impact departmental/organizational goals and/or patient care delivery.
• Demonstrates fiscal accountability for department resources and the ability to achieve
outcomes within allocated resources.
• Incorporates quality improvement data and/or patient satisfaction data into
• Demonstrates a clear understanding of regulations applicable to patient care and/or
other department functions.