Nurse Director of Emergency Services

Crawford County Memorial Hospital
June 9, 2020
Denison, IA
Job Type


Under the direction of the Chief Nursing Officer, the Director of Emergency Services assures service development personnel management, and resource allocation and management controls in order to ensure consistent high-quality patient care in Emergency Services.

Job Responsibilities

Essential Duties and Responsibilities:
• Defines standards of emergency department care and develops processes to measure and ensure consistent compliance.
• Develops, implements, and evaluates an ongoing Emergency Services program which assures quality patient care consistent with the Hospital mission.
• Monitors compliance with regulatory, accrediting and hospital policy for patient services, and environmental and personnel safety.
• Oversees a PI program that consistently monitors and evaluates critical aspects of care.
• Serves as the Trauma Program Manager and oversees the trauma program, including trauma performance improvement initiatives.
• Oversees the Emergency Preparedness Program.
• Oversees patient satisfaction in the Emergency Department.
• Accurately identifies real/potential problems affecting the service and implements solutions with follow-through and communication.
• Participates in preparation of emergency department budget for nursing department and assists nurse managers with management of approved expenditures.
• Serves as a resource to nurse managers and department managers within and across service lines
• Fosters a service which is consistent with the patient care beliefs and Shared Management philosophy of the Department.
• Actively participates in service, departmental and hospital-wide committees as assigned, providing ongoing communication to those one represents.
• Seeks new program strategies and/or program enhancements which would expand patient services.
• Coaches immediate subordinates providing feedback; constructive critique of work; facilitates the development of their problem-solving and decision making skills; and documents their job performance annually.
• Follows progressive disciplinary action process (or oversees subordinates in doing so) in order to maintain productivity and/or performance standards.
• Completes an operational budget that reflects required workload, forecasted units of service, and programmatic changes.
• Monitors budget expenditures as reflected in accurate, objective variance analysis.
• Develops, prioritizes and defends a capital equipment budget in collaboration with the service’s medical chairman and nurse managers.
• Is responsible for department’s operational excellence; ensures department delivers quality services in accordance with applicable policies, procedures and professional standards.
• Manages human resources to assure quality services and promote positive employee relations.
• Is responsible for the fiscal management of department; assures proper utilization of organization’s financial resources.
• Effectively communicates departmental, organization and industry information to staff.
• Attains all agreed to goals and objectives within specified time frames, as part of the organization’s overall mission.
• Attends all required Safety Training programs and can describe his/her responsibilities related to general safety, department/service safety, specific job-related hazards.
• Follows the Hospital Exposure Control Plans/Bloodborne and Airborne Pathogens.
• Demonstrates respect and regard for the dignity of all patients, families, visitors and
fellow employees to ensure a professional, responsible and courteous environment.
• Promotes effective working relations and works effectively as part of a department/unit team inter- and intra- departmentally to facilitate the department’s/unit’s ability to meet its goals and objectives.

Non-Essential Duties and Responsibilities:
• Perform other duties as assigned
• Participates in departmental project management, assuming a leadership role as
warranted, in order to equitably assume these responsibilities.
• Interprets/represents the practice and role of the Nursing Department to allied health
care professionals and physicians effectively.

Job Requirements

Professional Requirements:
• Complete annual education requirements.
• Maintain patient confidentiality at all times.
• Report to work on time and as scheduled.
• Wear identification while on duty.
• Maintain regulatory requirements, including all state, federal and local regulations.
• Represent the organization in a positive and professional manner at all times.
• Comply with all organizational policies.
• Conduct oneself as a professional in accordance with PRIDE values.
• Participate in performance improvement and continuous quality improvement activities.
• Attend regular staff meetings and in-services.

Job Requirements:
• BS in Nursing preferred
• MS desired (in administrative services preferably)
• Five years of Emergency Room experience with progressive management responsibility is desired
• Five years in a leadership position desired.
• Current registration as an RN in state (or eligibility to do so), or compact state.
• Knowledge of human resource management, program development, fiscal management skills, and familiarity with regulatory and accrediting agency standards preferred

Organizational/Core Competencies:
• Exceed Quality
• Exceed Customer Expectations
• Grow Team Members
• Increase Market Share
• Exceed Budget Expectation
• Strengthen, Build, and Leverage Community Relationships

Leadership Competencies:
• Demonstrates the ability to communicate the hospital’s mission, vision and values, as well
as departmental goals, to all staff.
• Provides leadership and guidance to other leaders and staff in goals setting, problem
solving, resource management, and outcome achievement.
• Defines performance objectives and metrics for the department and assesses the level
of competence of staff in a timely manner.
• Demonstrates a commitment to a healthy work environment by modeling the desired
behaviors and encouraging those in others.
• Demonstrates the ability to cope with and manage change, as well as help others do
the same.
• Collaborates with other departments to create systems and problem solve ongoing issues
that impact departmental/organizational goals and/or patient care delivery.
• Demonstrates fiscal accountability for department resources and the ability to achieve
outcomes within allocated resources.
• Incorporates quality improvement data and/or patient satisfaction data into
departmental goals.
• Demonstrates a clear understanding of regulations applicable to patient care and/or
other department functions.

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