Trauma Program Manager

Mercy Medical Center - Sioux City
July 5, 2019
Sioux City, IA
Job Type


Under general supervision and in collaboration with the director, provides leadership to ensure operational effectiveness of trauma services within MMC’s Emergency and Trauma departments. Demonstrates system thinking, initiates improvement strategies, promotes employee development, and works collaboratively with patient care partners. Adheres to the principles of Service Excellence Guiding Behaviors and the philosophy and mission of Mercy in all aspects of job performance. Mercy Medical Center – Sioux City provides material administrative and clinical support to Trinity Health / Mercy Health Network Critical Access Hospitals (CAHs) within our organization, Baum Harmon Mercy Hospital and Oakland Mercy Hospital, therefore duties within this job description in addition to Mercy Medical Center – Sioux City, also benefit the CAHs, Baum Harmon Mercy Hospital and Oakland Mercy Hospital. Anticipated percentage of time to be spent working on Baum Harmon Mercy Hospital and Oakland Mercy Hospital is respectively reported on actual time studies.

Job Responsibilities



Reflects the skills, knowledge and abilities that individuals use as they serve in the role of a leader.  The following provides examples of specific behaviors that correspond with Mercy and Trinity Health leadership competencies:

Defines and shares a strategy and vision. Aligns resources toward achievement of Unified Enterprise Ministry results (UEM). Grows and sustains the UEM. Identifies, leads, embraces change.


Demonstrates the knowledge and skills necessary to provide service/care appropriate to the age of the patients served, in accordance with Mercy standards.


Provides leadership in the development, implementation and

evaluation of unit/service  goals and monitoring outcomes, in

order to accomplish strategic objectives and support the mission.


Promotes achievement of best practice in access, technology,

service and coordination of information between providers/services.


Makes decisions based on knowledge, experience and the ability to forecast using information management and relevant data.


Shows mastery of job content, demonstrates skill and knowledge of individual profession and area of responsibility.  Keeps current with new trends and developments and seeks out continuous education for management skills.


Promotes practices to maintain an efficient and effective work force through staffing model development, recruitment, selection, training, and evaluation processes.


Collaborates and fosters positive professional relations with

medical staff.  Stabilizes the complex network of many disciplines that work in concert to provide high-quality care, serving as an internal resource for staff in all departments, and acting as an extended liaison for Emergency Medical Services agencies, the community, and the nation.


Coordinates trauma care management across the continuum of

trauma care, including the planning and implementation of clinical protocols/practice management guidelines, monitors care of in-hospital patients, and serves as a resource for clinical practice.


Defines and communicates employee performance expectations. Assesses staff competency and actively participates in the planning and implementation of staff development processes and activities.


Provides leadership and promotes staff involvement in continuous quality improvement activities.  Conducts on-going quality management by identifying quality assurance issues and

coordinating action and follow-up.  Identifies problems, opportunities, threats and trends early and reports findings to the Director.


Ensures risk management principles and practices are implemented. Ensures staff adherence to standards and regulatory agency requirements.


Manages the operational, personnel, and financial aspects of the Trauma Program, serving as a liaison to administration, and representing the Trauma Program on various hospital and community committees to enhance and foster optimal trauma care management.


Facilitates the development of working relationships which enhance team and individual performance to achieve best practice.


Confronts others skillfully, applying policies consistently and

fairly. Evaluates and disciplines employees as needed.


Provides for interfacility and regional professional staff

development, participating in case review, standardizing practice guidelines, and directing community trauma education and prevention programs.


Participates actively on committees and disseminates information appropriately.  Is action oriented/goal directed, and seeks results.


Participates in research selection, analysis, and distribution of findings, and facilitates protocol design for accurate data collection, feedback, and analysis.  Assures the timely development and review departmental policy, procedures and standards by self or expert staff.


Assists the director in the development of the unit budget.  Manages budget through the use of performance and efficiency measures in order to achieve strategic initiatives.


Is responsible for creating an environment of organizational learning about patient safety and medical/health care error reduction, supports sharing of knowledge, and fosters behavioral changes to improve patient safety.


Is knowledgeable of and actively participates in improving patient safety and reducing risk to patients. Complies with Safety and Infection Control Policy & Procedures.


Employee may periodically be requested to drive.


Maintains confidentiality of information pertaining to clients, physicians, employees, and Mercy business.


Demonstrates general working knowledge of computers and department specific software (i.e. Healthstream, internet, etc.)


Performs other duties and responsibilities as assigned.

Job Requirements


Must have a BSN degree and maintain an RN license to practice in the State of Iowa.  Requires a minimum of three to five years relevant work experience in care of the injured.   A minimum of two years of management experience preferred. Completion of National certification in relevant field expected within one year of hire. Must complete a minimum of 16 hours trauma related continuing education per year. Maintains certification in BCLS. Must have ability to cope with frequent stress and is capable of successfully working through adversity. Actively participates and represents Mercy Medical Center in professional and community organizations. Excellent interpersonal/listening skills to interact effectively with individuals of all backgrounds, experience and educational levels. Excellent written/oral communication skills. Demonstrates ability to communicate effectively with staff, physicians, and other allied health professionals. Individual should be dynamic, creative and intelligent. May be requested to travel within the Siouxland region.  When assigned to travel, a valid driver’s license and proof of insurance will be submitted to manager prior to travel.  Must have a general working knowledge of computers and department specific software (i.e. Healthstream, internet, etc.) Must be comfortable operating in a collaborative, shared leadership environment. Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Mercy and Trinity Health.

Mercy cultivates, upholds and supports a safe work environment.  Associates support patient and staff safety by demonstrating aptitude and maintaining organizational employment standards and requirements.  Associate job performance is continually appraised and formally evaluated during the course of employment with Mercy.


Must successfully pass employment physical examination and must adhere to applicable organizational requirements on an annual basis for Employee Health Directives.  Must possess the ability to comply with Mercy and Trinity Health policies and procedures. This job is categorized as ""Light Work"".  Has the physical stamina to meet the requirements of this job.   Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently.  Involves sitting most of the time, but may involve walking or standing.  Must be able to handle stress effectively. Must understand and accept the possibility of exposure to environmental elements, internal and external, which may affect the work place, such as infectious disease, chemical and/or chemical fumes, dust, noise, physical injury from an out of control patient, and adverse effects of inclement weather which may occur.

These essential functions identify the major requirements of the job.  They are not an exhaustive list of all job requirements.  An employee may be called upon to perform physical actions not specifically identified in this job description.

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