Under the supervision of the Director of Patient Care Services, the Trauma Program Manager (TPM) is responsible for developing, implementing and maintaining an effective system of care for trauma patients and their families throughout the continuum of care. The TPM works both independently and in collaboration with the trauma program medical director and other members of the healthcare team and the management staff. Self-directed and self-motivated, plans and conducts work with minimal direction, and reports the progress of work to the Director of Patient Care Services. Strives for superior performance by consistently providing a product or service to leadership and staff that is recognized as ultimately contributing to the patient and family experience. Recognizes and demonstrates understanding of patient and family centered care.
PRIMARY JOB RESPONSIBILITIES
- Support and adhere to hospital policies, procedures, philosophy and mission.
- Develop and manage the trauma program budget, taking into consideration future trends and needs of the trauma program.
- Develop and implement trauma policies and procedures based on current literature, input from clinicians and other sources such as information from patient care evaluations.
- Participate in the development and planning of goals and objectives related to trauma care.
- Coordinate with the medical director, hospital administration and clinicians to assess the need for policies, procedures and protocols relating to the care of trauma patients.
- Represent the Trauma Program on various hospital and community committees to enhance and foster optimal trauma care management.
- Submit required data on trauma patients through ImageTrend software.
- Work with a broad array of departments to resolve inefficiencies and reduce costs.
- Supervise adherence to hospital policies and procedures and standards through observation, medical record review, staff feedback and other appropriate sources.
- Monitor trauma care financial reimbursement issues.
- Demonstrates knowledge of and supports hospital mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality statements, corporate compliance plan, customer service standards, and the code of ethical behavior.
- Implements program initiatives.
- Monitor and maintain compliance with statewide trauma system regulatory requirements.
- Coordinate preparation for statewide trauma system designation site visit.
- Develop and foster collaborative relationships with all hospital departments to facilitate and support quality trauma care.
- Participate in state and regional trauma care activities.
- Monitor national and statewide trends in trauma care.
- Respond to trauma team activations that occur during work hours; function in whatever role necessary to assist the team in the care of the patient.
- Serve as a resource for the hospital staff regarding trauma care issues.
- Plan and implement strategies for ongoing trauma program development and improvement.
- Monitor state and national trends in trauma care.
- Collaborate with trauma program medical director, physicians and other health care professionals to provide clinical and system oversight for the care of trauma patients, ensuring the provision of efficient, quality, cost-effective care.
- Assess and improve departmental performance.
- Maintains quality control programs and participates in the organization's overall quality control program.
- Monitor performance of hospital staff involved with the care of trauma patients.
- Monitor trauma patient outcomes; evaluate for trends.
- Coordinate with physicians, nurses, and other in-hospital staff and outside providers to evaluate and address specific patient care issues.
- Participate in case review.
- Assist the trauma program medical director and hospital administration in the development, implementation and evaluation of a quality plan which is multi-disciplinary and patient-outcomes focused.
- Serve as the coordinator for the identification, investigation, reporting and follow-up of incidents and quality issues throughout the program while maintaining confidentiality.
- Monitors the trauma team's availability and compliance with policies and standards.
- Develop and monitor the trauma PI program in collaboration with the trauma program medical director.
- Coordinate and schedule the morbidity and mortality committee and multidisciplinary review meetings.
- Analyze registry data on the trauma patient population; identify trends for strategic planning and performance improvement.
- Manage registry data: collect, analyze and trend.
- Supervise the collecting, coding, scoring and developing of processes for validation of data entered into the registry.
- Ensure accurate data entry into the trauma registry.
- Ensure consistent reporting of trauma data to the state trauma program.
- Facilitate the measurement of selected outcomes for the trauma patient population.
- Plan, coordinate and evaluate trauma-related educational programs for nursing staff.
- Monitor physician and nurse compliance with the educational requirements of the trauma program.
- Ensure staff, involved in the care of trauma patients, meet educational requirements of the trauma program.
- Develop, coordinate and implement orientation, nursing education, and in-service programs related to care and management of trauma patients.
- Seek and pursue opportunities for internal and external trauma-related educational programs for hospital staff.
- Coordinate and oversee the development and implementation of an injury prevention program, including collaboration with community representatives.
- Direct community trauma education and prevention programs by developing, implementing and evaluating programs for targeted populations in the community related to injury prevention and other topics identified through needs assessment of the community.
- Develop and implement strategies for communication, education and feedback for EMS systems in the catchment area.
- Evaluate the impact of injury prevention activities.
- Seek and pursue opportunities for internal and external trauma-related educational programs for hospital staff, patients, families and the community.
DEPARTMENTAL AND ADDITIONAL JOB RESPONSIBILITIES
- Analyze and interpret complicated information.
- Determines a course of action based on research, data, standards of care and general guidelines/protocols.
- Communicate effectively with a wide variety of intra- and inter-facility staff and administration using both oral and written communication.
- Other duties as assigned.
- BSN required.
- Unencumbered license as registered nurse in Michigan.
- Current certification in BLS, ACLS, and TNCC or ATCN.
- Minimum of 3-5 years clinical experience in trauma/emergency care.
- Ability to establish and maintain effective interpersonal relationships.
- Ability to accept and implement change.
- Ability to problem solve in making decisions.
- Possession of critical thinking, analytical, teaching/coaching and research skills.
ESSENTIAL PHYSICAL ABILITIES/MOTOR SKILLS
These physical requirements are not exhaustive and additional job related physical requirements may be added on an as needed basis. Corrective devices may be used to meet physical requirements.
- Sedentary Work: Frequently required to stand, kneel and crouch. On a daily basis may be required to move about, sit, climb stairs and bend. Is frequently required to lift and carry up to 20 lbs. May be required to push/pull/carry items between 20-100 lbs.
- Vision: Requires the ability to perceive the nature of objects by the eye. Near acuity: Clarity of vision at 20 inches or less. Midrange Acuity: Clarity of vision at distances of more than 20 inches and less than 20 feet.
- Motor Coordination: While performing the duties of the job, it is required to regularly perform functions that include using hand and finger movement, handle or feel objects, be able to use tools or equipment that requires reaching with hands and arms. Must be able to travel independently throughout the hospital; access patients/families including areas confined by space and/or equipment.
- Speaking/Hearing: Ability to give and receive information through speaking and listening.
ESSENTIAL TECHNICAL ABILITIES
- Proficiency using modern office, computer and telephone equipment as used by Memorial Healthcare.
ESSENTIAL MENTAL ABILITIES
- Ability to adapt and maintain focus in fast paced, quickly changing or stressful situations.
- Ability to read and interpret a variety of documents including, but not limited to policies, operating instructions, white papers, regulations, rules and laws.
ESSENTIAL SENSORY REQUIREMENTS
- Able to see for the purpose of reading information received in formats including but not limited to paper, computer, reports, bulletins, updates, manuals.
- Able to hear for work-related purposes.
- Ability to interact with co-workers, hospital staff, administration, patients, physicians, the public and all internal and external customers in a professional and effective, courteous and tactful manner, at all times, physically, verbally and in all written and electronic communication.
- Required to remain calm when adversity is encountered.
- Open, honest, and tactful communication skills.
- Ability to work as a team member in all activities.
- Positive, cooperative and motivated attitude.